Customer Frequently Asked Questions
Below are some of the most commonly asked questions we hear at Smile Right. If you have a question that doesn't fall into one of the below categories, please contact us.
New Customers
Eligibility
- Be at least 18 years old
- Have regular permanent income
- Be an Australian citizen, permanent resident or have a valid visa*
* Valid visa (PDF 183kb) (Opens in new window) To find out whether your Visa qualifies you please feel free call our Personal Lending Centre on 1300 793 983 to discuss.
What information do I need to provide?
- Details of your current financial situation
- Proof of employment (current wage slip)
- Proof of ID (if we cannot identify you electronically)
We may use the contact information that you give us to contact you to help you complete your application or if we need to discuss your application with you.
What happens when I apply?
When you have finished completing the application we will give you feedback on your application, typically in 60 seconds. Once conditionally approved your contract is presented online for your review and electronic acceptance.
After we have completed our loan assessment and your loan is approved, a copy of your accepted contract will then be emailed to you for your records.
Your dentist will be notified and you may then proceed with your treatment.
It's that easy!
Eligibility
- Be at least 18 years old
- Have regular permanent income
- Be an Australian citizen, permanent resident or have a valid visa*
* Valid visa (PDF 183kb) (Opens in new window) To find out whether your Visa qualifies you please feel free call our Personal Lending Centre on 1300 793 983 to discuss.
What information do I need to provide?
- Basic personal information
- Proof of ID (If we are unable to electronically identify you)
We may use the contact information that you give us to contact you to help you complete your application.
What happens when I apply?
The application process is "real time" and will provide you an instant credit decision based on the information you provide. Once approved your contract is presented online for your review and electronic acceptance. A copy of your accepted contract will then be emailed to you for your records and your dentist will be notified they may proceed with your treatment. It's that easy!
Apply online, for personal loans it usually takes around 15 minutes and around 5 minutes for a payment plan.
Click Here to applyYou can apply to pay for any dental treatment or procedure provided by an approved practice. For a full list of what you can apply for Click Here
You can apply online to borrow up to $50,000.
If you need an amount greater then this call our friendly team to discuss your needs.
You can apply for amounts between $100 and $10,000.
If you need an amount greater then this call our friendly team to discuss your needs.
Personal Loan
- Details of your current financial situation
- Proof of employment (current wage slip)
- Proof of ID (if we cannot identify you electronically)
Payment Plan
- Basic personal information
- Proof of ID (If we are unable to electronically identify you)
The application process is "real time" and will provide you an instant decision based on the information you provide. Once approved your contract is presented online for your review and electronic acceptance.
A copy of your accepted contract will then be emailed to you for your records and your dentist will be notified they may proceed with your treatment. It's that easy!
Yes, you can and we are here to help. For a full list of what you can apply for
Click Here
Fees and charges vary depending on the product selected.
They are all outlined here.
It depends on what your practice offers.
An average membership plan for an individual may cost around $30-40 per month which covers 2 routine dental apts (exams/cleans/small xrays/fluoride) each year, meaning no out of pocket for these two appointments.
The annual fee you will be paying is usually less than what you would pay by visiting your practice twice a year and paying on the day. In addition, you will get % discount from all other dental treatments, as a loyalty reward, potentially saving you $$ over time.
This may also offset some of the costs of health insurance premiums.
These vary according to what your practice offers. Why don’t you ask them? If they don’t have a Dental Membership plan, let us know and we’ll get in touch with them (click here to populate the invite a dentist form)
Call your health insurance provider and ask them how much your monthly premiums would be if you removed your top dental cover. Remember, regular dental care can save you from experiencing dental pain and cost you less in the long run Prevention is better than the cure!
Definitely! You can still claim your health insurance benefits on top of the Practicemembership benefits.
Then you would no longer receive the benefits of the membership plan. It is best to engage your practice on their terms and conditions of membership cancellation.
Most terms and conditions will require a minimal notice period.
Click here to fill out your details and we will get in touch with you shortly!
NO, not all of them but you’re right! They should! Let them know that Smile Right can help them help you! Click here to get them in touch with us.
After your routine care appointment we will issue you with a receipt for the total cost of the treatment. You can then claim the full rebate from your insurance provider. You will not pay any money to the practice on the day of your hygiene appointment as it is included in the monthly membership fee.
Please contact us on 1300 793 983.
Existing Customers
We are open Monday to Friday 7am to 5pm AWST.
(9:00am to 7:00pm EST*)
*non daylight savings time
If you have any queries please call our friendly support team on 1300 793 983
If you need to change the date of your repayments please call our friendly support team on 1300 793 983
We are sorry to hear that.
Life doesn't always go as planned, and at Smile Right we understand that sometimes you might need some assistance.
We are keen to help. Click here to find out more.
If you wish to nominate someone to discuss your account with us click here to complete the following form.
Sorry to hear that.
If you are having difficulty with your dentist over a treatment or procedure we encourage you to put your compliant in writing and talk to your dentist to try and resolve the issue first.
If you are unable to resolve the issue there is a formal channel for you to register your complaint.
Australian Health Practitioner Regulation Authority (AHPRA) - Click here to find out more.
Smile Right strives to provide the highest possible level of customer service to assure consumers that they can have confidence when dealing with our company at any level.
We are proud of our customer service culture and make every effort to ensure that our customers are satisfied with the service they receive. However should our customers feel that our service is not what it should be, we want to hear about it and resolve any issues.
We undertake to reply promptly to you once we are in receipt of any complaint.
Should you wish to make a compliant you can either direct your enquiry to us via one of the following options;
Online
Complete the online form found here.
Phone
Feel free to call 1300 793 983
Postal
Compliance Manager
PO Box 7795
Cloisters Square WA 6850
Please allow up to 10 business days for a response.
What happens if you are still unhappy with the outcome?
If after lodging a compliant with and providing us with time to respond and we do not reach agreement on your complaint what is next?
You can refer certain matters to the Credit and Investments Ombudsman (CIO), who can investigate and resolve disputes of up to $250,000. This service is free to you. You can lodge your complaint by phone, fax or mail.
Credit Ombudsman Service Limited
Postal
PO Box A252
Sydney South NSW 1235
Phone
1800 138 422
Website
You can speak with your practice to change your membership plans at any time.
Simply call your friendly practice team member and they’ll be happy to help.
Yes, they can, and they will also inform you of any changes before it happens. That is why seeing your practice on a regular basis ensures you get the most updated information.
Who can Apply?
To apply for a Smile Right financial package, you should:
- Australian permanent residents or those with an eligible Australian visa
- Be over 18 years of age
How this works
- It takes 10-15 minutes to apply online
You can save and resume your application at any time - Accept your contract online
- Once approved you can commence your procedure with your dentist
- We settle funds direct with your Dentist
What you'll need
- Personal details
- Income and expenses
- Employment details
How do I get started?
Just click below to start your application process! Our automated registration form will guide you through the necessary steps, and give you helpful information along the way.