Account Queries

We have several ways that you can access your account and repayment information when it suits you. Either online, or over the phone, you can keep track of your account easily.

Don't panic

Information about your account and repayments

Requesting information about your Smile Right account and repayments can be done quickly and easily done over the phone, or via an online request to our customer support staff.



Feel free to call 1300 793 983 during our office hours.

Office Hours

We are open Monday to Friday 8:30am to 5pm AWST.
(10:30am to 7PM EST*)

Location Normal Times   Daylight Savings  
NSW,ACT,VIC,TAS 10:30am 7:00pm 11:30am 8:00pm
QLD 10:30am 7:00pm 10:30am 7:00pm
SA, NT 10:00am 6:30pm 10:30am 7:00pm
WA 8:30am 5:00pm 8:30am 5:00pm

Open Later, Close Later

We have adopted our call centre time to reflect when most people are busy and are attempting to address problems.

Our call centre is open Monday-Friday excluding public holidays. Please see opening times below based on your location.

Alternatively, you can submit an email at any time, and one of our friendly support staff members will be in touch as soon as possible.